Refund Policy

Thank you for choosing Family Plus Pharmacy for your pharmaceutical needs. We value your satisfaction and are committed to providing high-quality products and services. This refund policy outlines the terms and conditions under which refunds may be granted for purchases made through our pharmacy.

1. Eligibility for Refunds

• Refunds may be requested for eligible products and services purchased from Family Plus Pharmacy
• To be eligible for a refund, the following conditions must be met:
• The product is in its original, unopened packaging.
• The product is within its expiration date.
• The product has not been altered or damaged.
• Prescription medications are non-refundable unless there is an error on our part.

2. Non-Eligible Items for Refund

• The following items are non-refundable:
• Prescription medications (except in cases of pharmacy error).
• Over-the-counter medications.
• Products that have been opened, used, or tampered with.
• Products past their expiration date.
• Products that do not meet the eligibility criteria outlined in section 1.

3. Refund Process

• To request a refund, users must contact our customer support team within 7 days of receiving the product.
• Refund requests should include the following information:
   1. Order number.
   2. Product details.
• Reason for the refund request.
• Refunds will be processed within 10 to 15  days of approval.
• Refunds will be issued to the original payment method used for the purchase.

4. Shipping Costs

• Shipping and handling charges are non-refundable unless there was an error on our part, such as shipping the wrong product or a damaged product.

5. Returns Shipping

• Users are responsible for return shipping costs unless there was an error on our part.
• We recommend using a trackable shipping method for returns.

6. Cancelled Or Modified Orders

• Users may request to cancel or modify an order before it has shipped.
• Once an order has shipped, it cannot be cancelled or modified.
• See our cancellation and modification policy for more details.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact us at: info@familypluspharmacy.com